A desktop support engineer's job is to solve the technical problems of a computer user. His/her job is to make the user comfortable, and as the use of computers grows, the positions requiring this expertise will also grow.
This job requires the assembly and installation of desktops, keeping all systems up to date with patches and security fixes, and helping end-users do their job more efficiently.
The other duties of a desktop engineer are training the end-user when new software or IT regulations come to a company, or implementing new strategies and making users comfortable with the technology.
The normal routine is that the software department of the company designs an application that will make the day-to-day operations of the company easier and faster. The other thing a company can do is buy an official enterprise version of the software and let the user work on this. In both of these cases, a team of support engineers will act as a bridge between the users and the new software. They will interact with the users and offer their expertise.
Companies invest a huge amount of money into this, and they want their vision to be achieved. The job of a desktop support engineer is to first get trained, and then train the rest of the users in the company.
One other thing that various multinational companies do is have a meeting for new employees and let them know the various operations of the company. This type of meeting may be called a "New Employees Meeting," "New Employee Training," or "New Employee Discussion," etc. This type of meeting generally consists of each department's representative giving a brief about their operations. As a team member of the desktop support engineers or the IT network department, you might have to give a brief about your department to new employees. This will require good communication skills and a lot of patience.
This job can be complex or relaxed at times. Imagine that suddenly the entire network of computers is down. There should be an immediate and well-informed decision to fix the network. On the other hand, if everything is going smoothly then you would probably be on Facebook.
Likewise, the CEO or MD of the company may have some problem with their laptop. You could be talking and trying to solve the problems of the person who is in the highest position of the company. So, excellent communication skills, along with sound technical knowledge, is a must to constantly thrive and move to higher positions.
To achieve this, you should always update yourself with new technologies and try to improve your software skills.
Jobs
The number of vacancies in this sector is increasing and jobs are growing in an unprecedented way. The positions in this career path are divided into three levels:
- Level 1 (L1)
- Level 2 (L2)
- Level 3 (L3)
L1 is the entry-level position and L3 is the highest level engineer.https://www.fieldengineer.com/skills/comptia-a-plus
L1 (Trainee) engineers will perform basic jobs such as installing operating systems, helping out users, and assembling computers.
L2 (Sr. Desktop Engineer) engineers are involved in keeping the computer network up to date with essential security patches, interacting with various vendors, and performing small tasks on the server.
L3 (System Administrator) engineers are responsible for everything that is related to the computers and the network. They are system administrators with tasks that involve performing tasks on the server and interacting with other departments regarding changes—or if the network is being updated with critical changes.
Since computers are omnipresent, your job could be in any sector. You could be working in retail or a large hospital. Many businesses also call for contracts with large or medium-sized Information Technology companies. Many times, you will be employed by such a company (for example, Wipro) and work for the third-party (for example, Reliance or maybe Maersk).
Many people start in help desk support. After they gain experience and technical certifications they can move to higher positions such as Systems Administrator or System Engineer.
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